Resolve Technology Group Homepage

Response Time
All customers contacting us by phone or email will receive a response and an appointment request by the next business day. Clients on our Time Block Plans enjoy same-day phone response.
Scheduling Priority
Every effort will be made to accomodate clients' schedules when making appointments. Our goal is to schedule you as soon as possible after our initial contact. However, if you request a specific tech, you may have a longer wait to get an appointment. For our daily work hours, please view our About Us page. For after-hours and weekend rates, please see our Time Block Plans page.
Estimating
Resolve Technology Group does not provide quotes or estimates on any job. As a courtesy to our clients, our technicians may verbally estimate the time it will take to complete a job. However, due to onsite complications or condition of the computer, your technician may exceed the estimate by a significant amount. You will be billed for all work done on an incident when the job is complete and your signature is obtained.
Parking Fee
Resolve Technology Group does not charge a travel fee for onsite visits. Therefore, we are no longer able to absorb the cost of paid parking garages. Our techs will make every effort to find street parking, but if a paid parking garage must be used, the client will be charged a flat parking fee from $20 - $25 to help defray the cost.
Work Approval
At the completion of every job, you will be presented with an incident report that your technician will ask you to sign. By signing this form, you are approving the work that was done. We encourage all our clients to sit down and test their equipment after any work is performed to ensure that their equipment is working correctly. If you find a discrepancy, the technician will correct the problem. Once the technician leaves, any additional work will require another scheduled appointment, and all work will be billable.
Payment
Resolve Technology Group requires that all clients' cards be on file. On your first appointment with RTG, your technician will ask you to fill out a Credit Card Authorization Form. This is a requirement to work with RTG. However, you may pay your bill with cash, check, or credit card. If you have not purchased a Time Block Plan with us, you will be required to pay on-site when the work is approved.
Rebuilds
When significant computer problems like viruses or software conflicts, often the recommended solution is a computer rebuild. This is a very involved process that normally takes multiple hours to complete. During your initial appointment, your technician will ask you which files need to be saved and which programs you need reinstalled. It is crucial to find the installation CD's of any programs that need to be reinstalled. A standard rebuild consists of removing the computer for 2 hours of offsite work to back up all data and reinstall Windows. The computer will be returned within 3 business days. At that time, all data will be copied back over to the computer and any programs reinstalled and configured from the CD. Your total bill will consist of the initial visit, the offsite work, and the return and setup of the computer. A computer rebuild is normally 4 to 6 hours of work. However, this will correct all problems with the computer that are software related. The satisfaction of our clients is always paramount. Please contact us if you think your computer needs to be rebuilt.